Patients and Visitors

Patient and Family Handbook

Welcome and thank you for choosing University of Maryland Medical Center Midtown Campus for your health care. As a patient, you are our focus. 

Online Bill Pay

Click here for more information about online bill pay options.

Phone Numbers

Key telephone numbers at University of Maryland Medical Center Midtown Campus.

Visiting Hours and Policies

Patients have the right to receive visitors of their choosing such as a spouse, domestic partner, and other family or friends. Patients have the right to withdraw or deny visitation privileges for any person at any time during their hospital stay.

Mail, Flowers and Balloons

Mail and packages will be delivered to your room upon their arrival. Individual florists deliver flowers to patient rooms.


UMMC Midtown Campus Cafeteria attracts staff, patients and visitors for dining every day.

Patient Services

Services available for all patients, including a patient advocate, spiritual care, interpretive services and comprehensive rights and responsibilities.

Medical Records

You can get a copy of your medical records by calling the Health Information Management Department at 410-225-8310.


Your bill from UMMC Midtown Campus includes tests and procedures ordered by your doctor, room charges and nursing care charges. You will get separate bills from the doctors who cared for you. If you have any questions, call the number listed on the bill.


A State Employees Credit Union (SECU) ATM is located on the lower level across from the Midtown Café entrance.


A nondenominational chapel is located on the first floor across from the Cashier and is open 24 hours a day.

Foreign/Sign Language Interpreters

Interpretation for many foreign languages is available to assist patients and their families who do not speak English, and sign language interpreters are available to assist with patients who are hearing impaired. If you need a foreign language or sign language interpreter, ask your nurse for assistance in making arrangements.

Gift Shop

The Gift Shop is located in the main lobby. It carries a variety of magazines, newspapers, toiletries, snacks and gifts.. It's open 9:30 a.m.- 7:30 p.m. Monday to Friday. 11 a.m. - 4 p.m. Saturday and noon to 4 p.m. Sunday. For more information, call the gift shop at 410-225-8088.

Lost and Found

To locate an item in the Lost and Found, please call our Security department at ext. 8043.


Smoking is not allowed inside the UMMC Midtown Campus or outside on Campus property.

Vending Machines

Beverage and snack vending machines are located in the cafeteria dining area. They are available 24 hours a day, 7 days a week.

UMMC Midtown Campus Goes Green

The University of Maryland Medical Center Midtown Campus is committed to protecting the environment. Our internal sustainability and environmental responsibility program aims to increase recycling while reducing the amount of red bag infectious waste we produce as an institution. From the beginning, the program has fostered a culture of sustainability at the hospital and has paid large dividends in our quest to reduce, reuse and recycle at every opportunity.

The program began with a new comprehensive waste separation and recycling program. This system — to properly separate waste at the point of generation, with substantial training on the new processes — has allowed UMMC Midtown Campus to decrease infectious waste by more than 50% in one year (50,000 pounds per month), while increased recycling opportunities have more than doubled in the same period.

What has made all of our initiatives possible is the hard work and dedication of the volunteer members of our Green Team. Over a dozen employees from various departments give us the strength and diversity we need to develop successful, sustainability initiatives. The Green Team actively promotes sustainability throughout the hospital with events such as America Recycles Day and Earth Day. The team is also responsible for developing new ideas and initiatives.

Green Resources: